On sample.now you can choose from several secure payment methods, including credit card, bank transfer, PayPal, Amazon Pay, Apple Pay and Google Pay, depending on the options available at checkout.

Online payments are processed through reliable systems and may require additional checks, such as 3D Secure authentication or confirmation through your bank’s app.

Before completing your purchase, you can check the total amount and shipping costs and select the payment method that suits you best.

Buyer protection provides an additional layer of security for orders placed on sample.now, especially for high-value purchases or complete material orders.

Depending on the payment method and sales channel used, your order may benefit from guarantees offered by external services such as Trusted Shops or the selected sales platform. These protections may provide support with delivery problems, goods received or refunds, subject to the terms and limits of each service.

Buyer protection does not replace sample.now customer support, which remains your first point of contact for any order enquiry. To check availability and activation procedures, contact our customer service before completing your purchase.

Yes, all orders placed on sample.now are insured during transport, for both pallet deliveries and parcel shipments. Cover is already included in shipping costs and requires no additional payment.

On delivery, always check the number of packages and the external condition of the packaging. If there is damage, missing packages or compromised packaging, accept delivery with a specific written reservation, noting the problem on the carrier’s document.

Also photograph the packaging, shipping labels and any damaged products, then submit a report through the dedicated form, including your order number. This procedure is necessary to open the insurance claim correctly and assess replacement of the goods.

All products available on sample.now are Made in Italy.

Our selection celebrates Italian design, manufacturing quality and production excellence, with products for floors, wall coverings, taps and mosaics.

Each product is selected for its aesthetic quality, technical reliability and durability, offering solutions suitable for residential spaces as well as professional and contract projects.

Yes, all tiles offered by sample.now are first quality and are carefully selected to meet high quality standards.

For each order, where possible, we check that the products belong to the same batch and have a consistent shade and calibre. This check is particularly important because different production runs may show slight variations in colour, finish or dimensions.

For projects combining floor and wall tiles, we also check calibre compatibility to help align grout joints and achieve a more harmonious result. For questions about sizes, combinations or installation, our customer service is available before your purchase.