Sales policy

1. CONCLUSION OF THE ONLINE PURCHASE CONTRACT

The present general conditions of sale, in their current wording at the time of the order, regulate the contracts of sale online stipulated between CASA39 srl and the consumer and/ or professional through the website sample.now/en. Any sale made through the aforementioned site, for what is not expressly provided for in this contract, is governed by Legislative Decree 9 April 2003, n. 70, act of transposition into Italian law of Directive 2000/31/EC "on certain legal aspects of information society services, in particular electronic commerce, in the internal market" and, if in favour of a "consumer", is governed by the Consumer Code, D. Lgs. n. 206/2005, articles 49 to 67, and, in any case, the provisions of d.lgs. 30 June 2003, n. 196 and the General Regulation for the Protection of Personal Data EU n. 619/2016 ("GDPR") apply, as regards the protection of personal data and the contents of Law 196/2003 and subsequent amendments.

Products purchased on sample.now/en are sold directly by the company CASA39 srl, regularly registered with the Register of Companies of Lecce with VAT: IT 05021690754 and with registered office in Taviano (Lecce) at via Regina Margherita 1, ZIP code 73057, Tel.:+39 0833 1851202.

2. CONCLUSION OF THE CONTRACT

The online sales contract is concluded either by filling in the electronic order form of CASA39 srl, on the website sample.now/en, or by requesting a quote by email, and, in both cases, is considered concluded upon receipt of the order confirmation by CASA39 srl and the full completion of the payment procedure.

The order form must be completed correctly and the relevant payment or deposit must be made.

If the Customer does not agree or needs clarification on some of the conditions on this page, it will be required to contact the staff of CASA39, before submitting the order. Customers must carefully read the Terms of Sale at every access and visit of the CASA39.com website and ascertain their content before conclusion of the contract (because technical/logistical/regulatory issues may affect certain clauses).

The moment of receipt and validation of the order and the completion of the payment procedure will coincide with the moment of conclusion of the contract and will entail the full acceptance of the Conditions of Sale, as published on the site. Please note that the contract is concluded with the full payment of the price, but is subject to the assessment of the full availability of the goods at the warehouses of CASA39 and the supplier.

If, due to unexpected and unforseeable reasons, the goods purchased on the website by the customer are not available and the payment has already been received, CASA39 will immediately and, in any case, no later than 48 hours after receiving the credit, inform the customer of this event and refund the amount paid. In this case, the customer, as an alternative to a refund, may opt, where possible, for a replacement product.

It is understood that, after 7 days from the date of confirmation of the order, in the absence of receipt by CASA39 of the payment , in the terms and conditions indicated, the order will be cancelled and cancelled, without any notice; In this case, the Customer acknowledges and accepts that he may not make any claim against CASA39 srl and relieves the latter of any liability for cancellation of the order and the forfeiture of any related promotion.

All sums received in payment by CASA39 and relating to a cancelled order will be made available to the Customer.

 

3. POSSIBILITY TO CHANGE/CANCEL THE ORDER BEFORE DELIVERY

Changes to the content of the order, following the payment for the price or the payment for the deposit, are not guaranteed. CASA39 srl is however available for a case-by-case evaluation: the progress of the shipment will be evaluated and, based on this, modifications will be authorized.

The billing data entered during the order process may only be changed until the invoice is issued. The eventual correction/modification of the data relative to the place of delivery of the goods or of the data of name and location of the registered office indicated in invoice, must happen within 24h from order confirmation, after that, if you want to change the shipping address, you will be charged for the recalculated shipping costs, in addition to € 50.00 for logistics fees.

The Customer, for personal needs, contextually at the conclusion of the contract, may request that the delivery of the goods be carried out postponed and, therefore, at a predetermined date by him. In case of total or partial cancellation of the order concluded and for which the goods are ready for imminent or delayed shipment, CASA39 will automatically deduct and retain the logistic expenses it has incurred (supply costs of goods not otherwise usable; storage/storage costs; freight costs) and, in any case, all costs or direct and indirect consequences that have an economic importance.

 

4. PRODUCT AND DATASHEET INFORMATION

The Staff of CASA39 srl is committed to a widespread and constant review of the contents of the site, in order to provide ever-increasing precision. However, it must be emphasized that there is also a duty for the customer to verify. The customer must ensure the accuracy of the product’s descriptive contents, especially for those details they deem crucial for purchase and essential to their satisfaction. The customer is also required to read the entire Product Sheet of the supplier and carefully observe the Catalog.

Manufacturers may implement technical modifications to the offered products that do not substantially alter the aesthetics of the products and their use. It is also allowed to change the names of certain products or parts of them. These changes may not be in any way a condition contract termination for "non-compliance" as the "name of the product" cannot be considered as a foundational element of the value offered to the consumer by the product itself or in any case an element that might influence the contractual intent.

The images showing the products for sale, the technical data sheets and product descriptions are provided by the partners and/or suppliers of CASA39.com, and, therefore, any discrepancies or disputes about it cannot be considered the responsibility of CASA39.com, which disclaims all responsibility for the content thereof.

 

5. PRICES AND METHOD OF PURCHASE

The purchases of the products, described online in the relevant data sheets, are made by the customer at the price indicated on the site. When ordering or receiving a quote, in addition to the price, the following will be specified:

• transport costs depending on weight, volume and place of delivery;
• location: the cost for packaging.

The sales prices indicated on the CASA39.it website are expressed in euros (€) and include VAT. Before confirming the purchase to the customer, the unit cost of each chosen product, the total cost in case of purchase of more products and the relative shipping costs will be summarized.

By confirming the purchase, upon completion of the transaction, the Customer will receive an e-mail containing the date of purchase, the total amount of his order and its detailed breakdown.

 

6. SHIPPING AND DELIVERY METHODS

The product will be delivered to the address specified at the time of purchase. CASA39.com offers different methods of SHIPPING AND DELIVERY, which are listed below:

• Express courier or other logistics and transport company: the delivery will be made by the national courier or other logistics and transport company. Couriers, used for small to medium-sized items, do not make phone calls in advance, nor handle requests for shipments at particular times. The couriers carry out the transport and delivery of the products only during the weekdays. CASA39.com cannot be considered responsible for the consequences due to a possible delay in the delivery or the loss or damage of the order by the courier. To get information on the delivery status, indicate to the courier the number of bubbles or tracking number received by email.

• Pick-up on site: the Customer has the possibility to save on shipping costs by collecting the goods directly from the warehouse of CASA39 srl located in Taviano (Lecce) or other national office indicated during the order confirmation.

For non-EU countries, all orders and offers do not include VAT. Furthermore, any customs clearance costs are not included and remain the responsibility of the recipient.

In some countries, specific codes may be required for delivery e.g. the EORI code for the UK, which must be provided by private and business customers. Otherwise, delivery cannot be guaranteed. These are country-specific regulations that CASA39 cannot influence.

Overseas shipments will be insured and delivered to the nearest destination port, unless a different shipping method has been agreed upon. Any customs clearance costs are not included and remain the responsibility of the recipient.
The order is valid and delivery guaranteed only if the customer provides their own broker to handle all customs operations.

If the order is not delivered within the expected time, CASA39 srl can, upon Customer request, investigate the reasons for such delay in order to ascertain the cause. During this investigation period it will not be possible to proceed with the refund or a new shipment of the order.
Free shipping is available only for specific countries on orders with a total exceeding €1,500.00.

The availability of the items refers to the stock in our warehouses or those of our business partners in Europe.

 

6.1 Delivery/Unloading Method

The unloading of the goods at the Customer's location must occur roadside, near the street number, in the most suitable place for unloading and accessible to means of transport, where the vehicle is allowed to stop.

If it is not possible to reach the address indicated by the customer due to LTZ, impediments or special conditions related to access routes, roads with a high degree of gradient, limitations set by Highway Code, delivery will be made at the nearest point (with respect to the address indicated by the customer) to allow the vehicle the possibility of access and stopping (doorstep delivery service is not included).

Requests for porterage (for example: delivery of goods in front of the entrance and/or in the atrium of the property, in the garage, in the private courtyard area, on the upper or lower floors) cannot be accomodated, unless previously agreed at the time of purchase, as an additional service. Any additional service must be requested and paid for before delivery.

The customer remains of course free to negotiate with the Transporter the transport of delivery in the ways described above, bearing all the costs and risks.

 

6.2 Delivery times and places

The products will be delivered, approximately, according to the terms indicated by article 61 of the Consumer Code, starting from the order confirmation, but in any case the conditions referred to in point 2) and 7) of these conditions remain unchanged.

The delivery date of the goods (heavy load) will be fixed by agreement between the customer and the carrier.

6.2.1 If the Customer intends to postpone delivery, any storage fees will be at their expense. It is specified that the delivery is within a time slot, therefore a fixed time cannot be agreed.

The carrier, on the agreed date, will make only one delivery attempt. If the delivery does not take place, due to absence or any other reasons attributable to the Customer, the goods will return at the carrier’s warehouse; it will be the Customer’s responsibility to contact the carrier and agree on the methods of collection of the goods from the latter's depot.

As an alternative to the aforementioned collection, the Customer may contact CASA39 to arrange a new delivery at their expense. In this case, before the delivery, the Customer will reimburse CASA39 for the storage costs and the costs of delivery of the goods.

If for the delivery of the goods, it is not possible to unload in a single solution due to access limitations to the destination, CASA39 will have the option to make split deliveries, giving prior notice to the customer.

6.2.2 The Customer must confirm that the delivery location is easily accessible by transport vehicles with a weighing of approximately 7,5 t and with a length of 16,5 m, and that the condition of the location does not present any particular impediments and/or limitations (LTZ, obstacles or conditions related to access routes, roads with a high degree of incline, restrictions due to the Highway Code) for transportation purpose.

In case of failure to communicate if the transport requires additional services, the additional costs charged by the carrier will be charged to the Customer.

The Customer must confirm that the place of delivery is easily accessible by a vehicle equipped with a hydraulic tail lift and that the delivery and unloading will take place in an area of flat and paved area, that is, no differences in level that would compromise the hydraulic tail lift (excluding the presence of gravel, dirt roads, pebbles etc.).

In case of failure to communicate if the transport requires additional services, the additional costs applied by the carrier will be charged to the Customer. Failure to communicate will not entail any liability on the part of CASA39 for non-delivery and it will be under the Customer’s responsibility to contact and arrange a new delivery of the goods directly with them.

6.2.3 The Customer shall certify the authenticity and correctness of the data relating to the delivery address. The transport assignments will be carried out in accordance with the data provided therefore in case of mistakes (for instance wrong ZIP code, address, place, etc.), the Customer exempts CASA39 from any liability and/or prejudice that may arise, including, for example, a charge applied by the carrier for incorrect completion and omitted information (since4.this involves delivering the goods outside the agreed terms).

Any request for address change, after the order confirmation, must always be communicated in writing to CASA39; This may incur additional costs for the Customer.

 

7. LIMITATIONS OF LIABILITY

CASA39 srl cannot be held liable in the event that - for inefficiencies attributable to force majeure - fails to fulfill the order within the timeframes set by the contract, nor can be held responsible for inefficiencies or malfunctions, beyond its control or that of its subcontractors related to the use of the Internet.

No responsibility can be attributed to CASA39 srl for delayed or non-delivery due to force majeure, by way of example: war, terrorism, government decree, provision of authority, pandemic, earthquakes etc.

CASA39 srl cannot be held responsible, in the event that, due to disruptions attributable to force majeure damages, losses and costs suffered by the Customer, following the non-performance of the contract for reasons not attributable to it, In this case, the Customer is entitled only to the full refund of the price paid.

CASA39 srl assumes no responsibility for any fraudulent and unlawful use of credit cards, checks and other payment methods that may be made by third parties when paying for products purchase, provided it can prove to have taken all possible precautions according to the best knowledge and experience at the time and with ordinary diligence, to avoid damage.

Under no circumstances can the customer be held responsible for delays or discrepancies in payment if they can prove to have made the payment within the times and methods indicated by CASA39.

 

8. METHODS OF RECEIPT AND/OR COMPLAINT THE GOODS UPON DELIVERY

At the time of delivery of the goods by the courier, the buyer is responsible to check that:

• the number of delivered packages matches the quantity indicated on the transport document;
• the packaging is intact, not damaged, nor altered, including the sealing materials (adhesive tape or metal straps).

Any damage, tampering, openings or failure to match the number of packages or indications must be immediately reported to the courier making the delivery, using the following procedures:

A) If the appearance of the goods externally is NOT INTACT, the customer must necessarily put the following statement on the delivery note or on the digital device: I AGREE WITH RESERVE FOR: (SPECIFYING THE REASON) for example: "I accept with reservation due to damaged packaging", "open packing", "crushed packing", "packed by forklift", "unconditioned pallet", "packaging with sounds of breakage inside", "not matching number of packages", etc.B) If the packaging appears to be INTACT, it is sufficient to sign the delivery receipt or on the digital device and to photograph the pallets in the delivery state.

In addition, in the event of the appearance of the goods in their entirety, the following conditions must be met:

• that from outside the pallet it is actually impossible to see any damage to the goods;
• that the notification of the damage takes place immediately and, in any case, no later than 5 days after delivery. The delivery note, in any case, must be signed by both the customer and the courier.

C) In the event that the product is visibly damaged (that is, more than half or the entirety of the goods appear damaged) or in the event that the courier refuses to add the notation 'with reserve' on his delivery note or as an option on the digital device, the customer must REFUSE the goods, indicating on the delivery note the following descriptions: "package refused as it is visibly damaged" or "package refused as the courier declines conditional acceptance" and must promptly notify CASA39 srl accordingly.

If the Customer personally collects the goods from our warehouse, CASA39 accepts no responsibility for any damage, loss, or discrepancies discovered after collection. We therefore strongly recommend carefully inspecting the goods at the time of collection.

 

9. PROCEDURE TO BE FOLLOWED IN CASE OF DAMAGE (VISIBLE OR HIDDEN) TO ACTIVATE INSURANCE COVER

In the event of verifying occurrences like shortages or damages to the shipments, it is necessary for the customer to precisely follow the instructions below. This ensures the proper activation of the insurance damage claim procedures and allows the quick replacement of the damaged or missing product.

At the time of delivery of the goods by the courier, Customers are, therefore, liable to check:

• the number and content of packages and their correspondence with the shipping document;
• the integrity of the packaging: it should not show dents, cuts, signs of compression or water contact;
• check for any handling of the packaging materials (adhesive tape or plastic straps. For example, metal staples that normally seal the plastic strap should not be removed).

Should the customer find during this check that the goods show damages or defects, he must immediately send written communication via email to support@casa39.com, in order to open the insurance claim process, and, in any case, no later than, 5 days from receipt of goods. After this period, no claim or right can be asserted against CASA39 srl.

In the following link, the below information must be strictly included:

• detailed description of the damaged items, indicating the quantity;
• state of packaging
• copy signed by the customer and the courier;
• photographic documentation according to the following guidelines: * the photos on the packaging must show the packaging received, not yet opened; * photos of the damaged goods must show the goods placed exclusively on the pallet/package. Photos of the goods will not be taken into account if they are placed in places other than the pallet (for example, if they are placed on the ground).

The punctual respect of the guidelines and the observance of the methods and the terms indicated in clause 8) and in clauses 9) of these conditions (from the moment of the delivery and in the presence of the carrier) is a necessary condition to claim insurance coverage and to proceed with the possible replacement of the damaged material or to request reimbursement for the damage.

In the event of reported damage, the process required to activate the insurance policy involves technical processing times by the insurance company that range from a minimum of 5 days to a maximum of 60 days.

Any damage to the packaging and/or the product or the lack of correspondence of the number of packages or the indications, must be immediately contested, following the indications referred to in point 8 A) and B) and by affixing the indication indicated, and, in this case, it is also necessary that the customers keep, with care, the receipt of the shipment, the packaging, the damaged products and any proof of the claim; keep, in addition, with care the original packaging, manuals and accessories, as integral parts of the product purchased.

The Customer will be responsible for storing the broken and/or damaged goods and must refrain from disposing of them without the prior written consent of CASA39 srl. Non compliance with this provision may compromise the right of recourse of CASA39 against its sub-suppliers and suppliers.

Thus, if returning, the goods must be returned intact and must be placed inside the original box, suitable for product movements (for instance, for servicing sale).

The replacement of damaged goods can be submitted for a maximum of 2 times. In case of further damages, CASA39 reserves the right to proceed with a refund of the order.

Insurance coverage form:

 

10. METHOD OF PAYMENT OF GOODS

Payment must be made according to the following payment methods:

• Bank or postal transfer to current account:
  IBAN: IT96 B032 9601 6010 0006 4434 273
  BIC: FIBKITMM
  Bank: FIDEURAM
  Account Holder: CASA39 Srl

• VISA and Mastercard credit cards via Banca Sella’s gestpay circuit or Paypal circuit

• Credit cards American Express, JCB, Diners via Skrill circuit

• PayPal

• Other payment methods can be agreed.

The order will be shipped once payment is received. Additional information may be requested from Customers to finalize the purchase. To allow fast communication by CASA39.com, customers are kindly asked to provide an active and in-use email address and an active and in-use telephone number.

If Customers are in a hurry to receive their order, they can go to the nearest Intesa Bank to make the transfer, or make a PostePay payment, choose to pay with PayPal or agree on another faster payment method.

 

11. WARRANTIES AND AFTER-SALES SERVICE

The products listed on CASA39.com are covered by the manufacturer’s legal warranty of conformity for consumers (pursuant to art. 128 and following of the Consumers Code), starting from the date of delivery of the goods, without prejudice to other legal provisions in the case where the buyer has a VAT number(art. 1490-1497 c.c.).

The shipping costs for returning the product, only in the case of exercising the right of withdrawal (exercised in full compliance with the terms and methods set out in point 13), will be borne by the Customer, while in cases of product return due to damage or defects, the costs are borne by the seller. It is mandatory to return the goods, accompanied by a copy of the invoice, and addressed to: CASA39 s.r.l., Via Regina Margherita 1 - 73057 Taviano (LE).

Please note that the legal warranty does not apply to repairs of damage caused by external factors (e.g.: accidents, shocks, lightning, power surges, etc.) or by mistake made by the Customer (e.g.: using an installation not in compliance with the manufacturer’s specifications, using the product in a way that damages it, using the product for commercial or collective purposes, using peripherals and/or accessories and/or unsuitable consumer products).

The guarantees of the suppliers on the products sold by CASA39.com do not cover:

• replacement of consumables (batteries, bulbs, etc.);
• abnormal or non-compliant use of the products (Customers are kindly requested to carefully consult the instruction manual provided with the product);
• failures (and subsequent consequences) caused by accessories (power cables, etc.);
• failures (and subsequent consequences) due to the intervention of a repairer not authorized by the manufacturer;
• failures (and subsequent consequences) caused by a use of the product not in line with its intended use (e.g.: professional or collective use);
• failures (and subsequent consequences) due to external causes.

In any case CASA39.com cannot be held responsible for the possible refusal of the supplier to apply the warranty.

 

12. CLAIMS

For any potential complaints regarding orders made online or via e-mail, the Consumer must use the following email address: support@casa39.com, providing the following information: order number/invoice number, product and its code, quantity, object and description of the complaint including photographic documentation.

 

13. RIGHT OF WITHDRAWAL

The Customer, if qualified as a "consumer", as defined by art. 3 of D.lgs. 206/2005 (cd. "Consumer Code"), in the natural person acting for purposes outside their business or professional activity, will have the right to withdraw from the contract in the manner and in compliance with the terms outlined below.

The Customer, if and when qualified as "Consumer" (as defined in article 3 of the Consumer Code), is entitled to the rights referred to in articles 54 and following of the Consumer Code, within the limits provided by this legislation.

He/she therefore has the right to withdraw from the purchase contract, without giving reasons and without any penalty, in the following ways: within 30 days, starting from the day on which it acquires the physical possession of the goods without any penalty and without having to provide any reason (in an improvement derogation from the 14-day term provided by the Consumer Code).

For this purpose, if desired, the Customer, if and when qualified as "Consumer", can use the withdrawal form, by clicking on the following link: casa39.com/right of withdrawal.

The costs for returning the product (in case of exercising the right of withdrawal in full accordance with the terms and conditions specified) will be charged to the customer.

 

13.1 Instances of exclusion of the right of withdrawal

The right of withdrawal is excluded, pursuant to art. 59, lett. c) of the Consumer Code, in cases of sale of bespoke goods or sale of personalised goods, for example: *goods for which the consumer has provided information on their size, size and colour; *goods for which the consumer has requested specific personalised characteristics, such as a particular design or a specific component which has been supplied specifically for that particular order and which is not part of the general offer offered to the public by the seller.

 

14. CLOSING PROVISIONS

The Customer acknowledges and recognizes that the products for sale and in particular the ceramic products may have a color shade slightly different from the photos published on the site.

Since they are chromatic differences that are tolerated in the trade of ceramic products and are impossible to predict and/or prevent, it is understood between the parties that the delivery of material with a shade slightly different from the samples, from the photos viewed online or from the catalog, does not constitute default of CASA39.

Moreover, the customer acknowledges that for a single order, identical shades are not guaranteed for tiles of different sizes from the same collection and of the color. If the customer wishes this, it must be indicated at the time of order. The customer will be informed by CASA39 whether or not the request can be accommodated.

Upon delivery of the goods, the Customer will check their conditions and is required to report any defects that an average diligent person could have detected following a careful inspection of the goods. The Customer is also required to report any apparent defects of the goods within the terms of the law, and in any case before implementing the product.

CASA39 will not be liable for the costs of installing products clearly flawed or different from what was agreed, nor for the charges necessary for the removal of such products and/or the restoration of the premises and/or for any indirect and/or consequential damage that could have been prevented by using the ordinary diligence in examining the goods.

Pursuant to article 49 paragraph 5 of the Consumer Code, the information provided pursuant to article 49 paragraph 1 of the same Consumer Code form an integral part of the contract; such conditions cannot be modified except with the consent of both parties.

 

15. APPLICABLE LAW AND JURISDICTION

The sales contract concluded under these General Conditions is governed by Italian law. Both the orders and these General terms and Conditions are subject to Italian law and will, therefore, be interpreted according to it.

For any and all disputes relating to the interpretation, execution and termination of the sales contract, concluded under these general terms and conditions, will be exclusively the Court of Lecce.

In the event that the Customer has acted and concluded the contract as a Consumer, for purposes unrelated to the entrepreneurial or professional activity carried out, the competent court will be the one where the Customer has their residence or domicile, if located within the Italian territory, or, at the choice of the Customer, the court of Lecce.

These General Terms and Conditions of Sale are written in Italian, English, German, French and, in case of doubts, the Italian version will prevail.

 

16. PRIVACY PROTECTION

CASA39.com protects the privacy of its customers and ensures that the processing of data is in compliance with the regulations of the privacy laws, pursuant to and for the effects of the General Regulation for the Protection of Personal Data EU n. 2016/679 (GDPR) and D.lgs 196/03 and subsequent modifications.

Customers are therefore urged to carefully read the information referred to in the following link: casa39.com/privacy and cookie to know how CASA39 processes and protects the personal data entrusted to it.

All communications that, pursuant to the General Conditions, are made by e-mail will be sent to the address communicated by the Customer.

Personal and fiscal data acquired directly and/ or through third parties by CASA39.com data controller, are collected and processed in paper, computerized, telematic, in relation to the methods of processing with the purpose of registering the order and activating the procedures for the execution of this contract and the related necessary communications, in additionBtuoyerthe fulfilment of any legal obligations, as well as to allow an effective management of business relationships to the extent necessary to better perform the service requested (Art. 24, paragraph 1, lett. b, d.lgs. 196/2003).

CASA39 undertakes to treat with confidentiality the data and information provided by the Buyer and will not disclose them to unauthorized persons nor use them for purpose other than those for which they were collected or transfer them to third parties.

Personal data will be disclosed, after signing a confidentiality agreement regarding said data, only to individuals delegated to the accomplishment of the activities necessary for the execution of the agreed contract and communicated exclusively for this purpose.

The Buyer enjoys the rights referred to in art. 7 of d.lgs. 196/2003, specifically the right to obtain:

a) the update, correction or, where appropriate, integration of the data;

b) the deletion, transformation into anonymous form or blocking of data processed in violation of the law, including those whose storage is not necessary in relation to the purposes for which the data were collected or subsequently processed;

c) proof that the operations referred to in a) and b) have been brought to the attention, including as regards their content, of those to whom the data have been communicated or disseminated, except where such performance proves impossible or involves the use of means manifestly disproportionate to the protected right. The person concerned also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning them, even if relevant to the purpose of the collection; ii) the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for the performance of market research or commercial communication.

The communication of your personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. In default, the Purchaser’s request cannot be granted. In any case, the acquired data will be stored for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. Their removal will be carried out securely. The data controller for the collection and processing of personal data is CASA39, to whom the Buyer may address, at the company headquarters, any request.

Anything sent to CASA39’s address (including e-mail) (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not infringing on others’ rights and be truthful. under no circumstances can CASA39 be held responsible for the content of these messages.

 

17. CONTACTS

For any further information, assistance or complaint, Customers are invited to send an email to the following address: info@casa39.com or to contact the administrative office: +39 0833 1851202.